Privacy Policy - SURREY GAS & LEISURE

Last updated: 29.12.2025

Surrey Gas & Leisure Limited (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, place an order, contact us, or apply for a role with us.

This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Surrey Gas & Leisure Limited is the data controller responsible for your personal data.

Registered address:
Surrey Gas & Leisure Limited
New Haw
Surrey
KT15 3NT

Telephone: 01932 353520
Email: office@sgl-ltd.co.uk

2. Personal Data We Collect

We may collect and process the following personal data:

Customers and Website Users

Full name
Billing and delivery address
Email address
Telephone number
Order and payment details (payment data is processed securely by third-party providers)
Communications with us (emails, calls, messages)

3. How We Collect Your Data

We collect personal data when you:

Place an order with us
Contact us by phone, email, or post
Complete forms on our website
Browse our website (via cookies – see section 9)

4. Lawful Basis for Processing Your Data

Under UK GDPR, we rely on the following lawful bases to process your personal data:

Contractual necessity – to fulfil orders, process payments, and provide services
Legal obligation – to comply with accounting, tax, or regulatory requirements
Legitimate interests – for internal administration, service improvement, and customer support
Consent – where you have opted in to receive marketing communications

You may withdraw your consent at any time.

5. How We Use Your Personal Data

We use your personal data to:

Process and fulfil orders
Manage customer accounts and internal records
Communicate with you regarding orders, enquiries, or services
Send marketing communications (where consent has been given)
Improve our products, services, and website experience
Conduct market research and customer feedback analysis

6. Marketing Communications

We will only send marketing communications if you have given consent or were permitted under legitimate interest rules.

You can opt out of marketing at any time by:

Clicking the “unsubscribe” link in emails

We do not sell or rent your personal data.

We may share your data with trusted third parties only where necessary, including:

Payment processors
Delivery and logistics providers
IT, hosting, and website service providers
Marketing or research service providers

All third parties are required to handle your data securely and in compliance with UK GDPR.

We may also disclose personal data where required by law or regulatory authorities.

8. Data Retention

We retain personal data only for as long as necessary:

Customer and order data: up to 6 years for legal and accounting purposes
Marketing data: until consent is withdrawn

Data is securely deleted or anonymised once no longer required.

9. Cookies Policy

Our website uses cookies to improve user experience and analyse website traffic.

Cookies may collect:

IP address
Browser type
Pages visited
Time spent on the website

Cookies do not provide access to your computer or personal data beyond what you choose to share.

You can manage or disable cookies through your browser settings.

10. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before submitting any personal data.

11. Your Data Protection Rights

Under UK GDPR, you have the right to:

Access your personal data
Request correction of inaccurate data
Request erasure of your data
Restrict processing of your data
Object to processing
Request data portability
Withdraw consent at any time

To exercise any of these rights, please contact us at office@sgl-ltd.co.uk.

12. Call and Email Monitoring

Telephone calls may be recorded for training and monitoring purposes. By contacting us via telephone or email, you consent to such monitoring.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.